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    Delivery and Cancellation Policy

    This policy applies to items purchased through our online store: econtrol.com.mx

    Does Econtrol charge any fees for the delivery of the items?

    Yes, the charge is included in the price of the item.

    Which are the modalities that Econtrol uses for the delivery of the articles?

    Delivery of small and medium items: Most items will be delivered by a parcel company. Usually, the delivery time is 3 business days from the day you receive your purchase confirmation. Items are delivered Monday through Friday. No deliveries are made during holidays.

    Delivery of large items: Most items will be delivered by the parcel company. The delivery time of these items is from 5 to 12 business days. Please consider that large items are delivered at street level, on the sidewalk, at the entrance of the house or building designated for delivery. The courier is not responsible for taking the items to an upper or lower floor unless it is indicated in the form that establishes the "Terms of Delivery" of the page of the article. Please consider that the delivery service does not include unpacking or installation, unless it is indicated in the "Terms of Delivery" of the article.

    Before placing an order, please plan how you will load the items inside your home. Also, check if there are special delivery conditions for the selected item. The special delivery conditions will be published in the "Terms of Delivery" tab located on the page where the article is displayed.

    Part delivery of items from an order: Items are sent from different locations. For this reason, you can receive articles covered by the same order in different deliveries.

    Delivery of equipment or products considered special: Econtrol ensures that you will receive the product purchased through authorized delivery companies. The estimated delivery time is 5 to 10 business days after your order has been confirmed. Once the item has been sent to the delivery company you can track your order by entering the guide number to the phone that Econtrol sends you on the website of this company. Delivery times may vary in case of adverse weather conditions and / or customs procedures. The delivery necessarily requires the signature of the recipient.

    How can I know the status of my order?

    To know the status of your order, enter the section "My Account" on the site econtrol.com.mx. In parallel, you can at all times monitor the current location of your order by clicking on the electronic link (link) that was provided in the confirmation email of your order.

    Why my order has not arrived on time?

    It can be for several reasons. For example, due to adverse weather conditions or due to the existence of holidays, among the main causes. Please periodically check your email account to verify if we have sent you any special notification explaining the reason for the delay.

    You can also contact our Customer Service Center for Online Shopping at the toll free number 01 800 801 11 11.

    What happens if my item is damaged?

    Call our Customer Service Center for Online Shopping at 5568463280 to 89. We will coordinate with you the shipment of the damaged item to our warehouse, the delivery is at the buyer's expense. To make this guarantee valid, please examine in detail the merchandise covered by your order before signing or as soon as possible. If you realize that the item presents some damage, reject the delivery and do not sign it received.

    Why have I only received part of my order?

    Even if you have purchased several items in the same purchase order, you may receive these items in separate installments. Please consult the "My Account" section on the Econtrol.com.mx website to review your purchase orders and the way in which your delivery is being developed.

    What is the Econtrol customer satisfaction guarantee and the "Delivery and Cancellation Policy"?

    In Econtrol, we assure your satisfaction in each product that we sell through a policy of total support.

    To obtain a return (including shipping costs) the online store of Econtrol Mexico offers you the possibility of returning merchandise in any of the branches located in the National Territory. For your safety, this provision only applies to equipment and products that do not open their security seals in original packaging. Insecticides, Herbicides and Rodenticides.

    You can also return any item purchased in our online store, including equipment for the control of pests, or obtain the replacement of a defective item or one that has not satisfied you, by contacting us via email: contact@econtrol.com.mx or calling to our Customer Service Center for Online Shopping from 9 a.m. at 6 p.m., Monday through Friday, except holidays. When contacting us, a return authorization will be issued and the appropriate procedure will be followed. The goods replacements will only proceed if we have articles in stock.

    For any return, the product must be in the same conditions as at the time of delivery and be accompanied by all its parts, accessories, manuals and in its original packaging.

    To help us provide a more efficient service, when you call us to request a return or replacement of any product purchased from our online store, please have the following information at hand:

    • Email address of the person who made the purchase;
    • Number of the Client's Record that made the purchase;
    • Confirmation of purchase order and / or item number.

    At what time should I wait to receive my refund?

    a) Returns made at the branch. If you return the merchandise at any of our branches, the refund will be made after reviewing the equipment or product subject to return and that in effect it is verified that the equipment is failing. If you purchased the item through our online store, we will deliver an amount equal to the value of your purchase and the return does not include freight or delivery costs, the refund will be made to the account you indicate or to the credit card used when This procedure will proceed, or in your case in the way you choose, adhering at all times to what is established in the matter by the Federal Law for the Prevention and Identification of Operations with Resources of Illegal Origin.

    b) Returns made through our Customer Service Center for Online Purchases. Refunds will be processed once the merchandise has been received and verified. Please take into account that the process to verify the authenticity of the articles can take more time. When the item is returned in this way, the money will be refunded directly to the Customer's credit card that was used for the transaction.

    What happens if I have doubts about my online orders or about my Econtrol Registration?

    If you have any questions related to this Website or to your Econtrol Registration, please check the status of your orders in the "My Account" section. In the same way, you can contact our Customer Service Center for Online Shopping at the toll free number 5568463280-89. You can also go to our corporate offices Lago Cuitzeo 180 Colonia Anáhuac CDMX 11320 Mexico, or send us an email to contact@econtrol.com.mx